by rublev » Fri Feb 26, 2016 8:22 pm
serious ebay question....
so i sold something a couple of weeks ago - the item was in PERFECT condition, never worn etc. this evening i received an email saying 'The buyer requested a return because there's something wrong with the item'. their reason is that it doesn't match the photos / description, and in the comment box say "Hi I have just got back from my holiday and opened this. It is lovely but it has a hole in it. Looks like either it has previously been repaired or it is where the knitting has been tied off and come loose ?". first of all, don't buy the holiday at all. second and more importantly, there was no hole in this item... so they're lying. i took a lot of photos of the item before sending, but only for the listing, not for using later in proving something in an ebay dispute.
i've asked them for photos of the hole so i guess i'll have a better idea after i see those. can i do ANYTHING here? ebay seem to always side with the buyer, i can't think of anything :(