by Yoder » Fri Jul 11, 2014 11:47 am
Mentioned this earlier on the page, but I ordered something from Tres Bien during their recent sale, and it didn't work out, bit the bullet and paid the 35 bucks to return it.
Then one of the tres bien reps messages me back, telling me that their return system is experiencing technical difficulties and i should go to my local post office and send it manually.
Problem with this is that shipping to Sweden is like minimum 50 bucks and likely about 80 dollars.
So do you guys think I'm within my rights to ask them to either pay like half of shipping, or ask them to reimburse me like 50% of the cost of the item and let me keep it?
Or are there any other options i'm not seeing? I get that its tough for them to take a financial hit, but it isn't my fault if their return system doesn't work, right? Hoping for a solution that doesn't get me blacklisted and is the right thing to do, not wanting to file a charge back. should I email them my concerns?
Edit: I would sell, but I bought another one of the same sweat (its raf) for like half price from ssense.. could just hold onto it, wait and sell in a while but that means going however long short the 150ish bucks, losing money to paypal, and spending time posting listings/communicating/shipping. Might be my best option though.